When the Dashboard Looks Fine but the Business Doesn't: Rethinking How Enterprises Measure Technology Value
Enterprise IT organizations have become skilled at reporting metrics that satisfy leadership reviews while obscuring the actual relationship between technology investment and business performance. Uptime, deployment frequency, and utilization figures tell a coherent story—but not necessarily the right one. A more honest approach to technology measurement requires different indicators, and the willingness to surface what the current ones conceal.